Support - Service Portal

In the event that you require technical support on your McAfee products then we recommend you look to use the Service Portal

This is your `one stop shop` for all technical assistance. From here you can access the following tools:

Run McAfee Virtual Technical
Automatically diagnose and repair common issues with your solution. Simply install the utility and let it do its work. Very quickly it will find any errors and automatically fix them for you!

Note: If you ‘auto fix’ we recommend that you run the virtual technician a second time to double-check all problems have been resolved. If the Virtual technician cannot fix your problem take a note of the ‘Session ID’ number in the top right box. This will help speed up the assessment process when contacting a McAfee technical support member.

Search the Knowledge Base
Search McAfee’s award-winning Knowledge Base to find answers to your questions. The Knowledge Base is packed full of over 11,000 easy to find documents covering all aspects of McAfee’s products.

Product Documentation
Browse McAfee’s product guides, release notes, walkthrough guides, installation guides and other product literature.

Product FAQ’s
Quickly search and find information on a list of frequently asked questions for your product.

Video Tutorials
View video tutorials that address common issues and questions regarding your products. These tutorials will guide you through a ‘step by step’ video to offer an interactive experience for solving your problems.

Download Software Updates
Obtain the latest antivirus definitions, product security updates and product versions. To get product patches and maintenance releases you must be logged on to the Service Portal.

Global Support Labs
Configure and walk through common issues in a live test environment. This part of the site allows you to re-create McAfee products in a live environment to test all elements of the product and its configurations before you decide to purchase or install the solution in your own network.

Chat Live to a Technician
Log into the ‘Service Portal’ itself and chat directly to a technician who will assist you with your problem. They can even (with your permission) remotely access your machine to fix any problems.