Netop Communication Solutions

Increased online sales
Studies show that customers are far more likely to choose your company and return to your Web site if you provide the best online service.

Instant customer support
Instant access to an advisor on your Web site will put your company ahead of the competition.

Reduced operating costs
When your customer service representatives have instant access to your customers they increase conversion rates and lower service costs.

Easy Integration
You can easily and quickly integrate Netop Live Guide on your Web site. The solution can be customized to suit your layout and corporate branding.

Hosted ASP
Netop Live Guide is a hosted solution. We do the work so you don’t have to using our dedicated Netop servers.

Any platform
The solution is based on Adobe Flash Player which has a worldwide ubiquity of more than 98%. Any customer can reach you using Netop Live Guide.

 

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Netop Live Guide: Personal Customer Service

Netop Live Guide provides you and your customers with easy to use communications in much the same way that Instant Messaging (IM) clients do. The difference is that your customers can engage in real time communication directly with your agents by placing a call through your Web site.

How does it work? Easy - A call is started when a customer clicks the call button your Web site. The system will then launch a new window and open the Live Guide dialog.

With Netop Live Guide you take full advantage of the following unified communication features:

• 2-way text chat
• 2-way audio
• 2-way video
• Pop-up - push a pop-up out to the customer
• edirects – Control the Web browser and guide the customer to the correct Web page

 

 

Netop Live Guide turns Web site visitors into Web site customers, increases your order size, and makes cross-selling more effective.

Converting visitors into customers
Is your Web site doing its job for you? Converting Web site visitors into Web site customers can be hindered by doubts or insecurities about the product, service or supplier. While countless potential customers browse through the Internet every day ready to buy your product or service, a personal and immediate response is often required to close the deal. Online customers rarely return if they are unable to get immediate answers or clarification. This is where Netop Live Guide makes all the difference. With just one mouse-click, customers can connect one-on-one with a live customer service representative, who through video, sound and chat leads each customer towards a completed transaction.

Be closer and respond faster
Netop Live Guide allows you to get closer to your customers – one on one, right on your Web site. Any questions, product inquiries or sales support can be addressed right away, online and in person, leading you to higher sales and happier customers. Your agents answer questions quickly with predefined information in the form of pop-up / pop-under windows and URL links, and are free to engage in a live dialogue with each online customer using text chat, audio and video.

Efficient and personal
Studies show that a customer service teams can execute three to four times as many inquiries via live Web calls than by traditional means. Automated phone queues slow the process and often stifle additional sales. With Netop Live Guide you can gain a competitive edge by providing immediate, efficient and personal service directly on your Web site.

 

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SAS sees results with Netop Live Guide
SAS is the largest airline in Scandinavia and known the world over. SAS implemented chat using Netop Live Guide and experienced a 100% increase in service efficiency, quicker response times, and more satisfied customers.

“SAS has long seen the potential of the Web 2.0 wave, which provides us with new opportunities to use the Internet to personalize processes and make communication more dynamic than with traditional telephone service. We have realized these opportunities with the solution that Netop Live has developed for us. Even though chat sounds – and is – simple, we have experienced a significant impact on our customer service in a very short time.”

Stephan Rosenkilde, E-Commerce, SAS

 

Nykredit is one of Denmark’s largest financial groups. Read how they achieve higher levels of customer interest with Netop Live Secure Communicator. Read more.

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SAS is the largest airline in Scandinavia and known the world over. Read how SAS implemented chat and experienced a 100% increase in service efficiency, quicker response times, and more satisfied customers. Read more.

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Debitel, one of Denmark’s largest Mobile Services Providers, experiences a significant leap in sales with Netop Live. Read more.

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William Mills is the leading financial service public relations agency in the United States. Read about how Netop Web communication tools provide a medium for remote offices and client contact. Read more.

Security

Netop Live Guide is built upon a highly secure platform that safeguards the data and privacy of each user. The product utilizes the industry-standard Adobe Flash Player which in turn employees the sandbox security model to further ensure that user data and local file system information is not accessible. Additionally, all data passing through Netop Live Guide is SSL (Secure Sockets Layer) encrypted with a 128-bit encryption.

Back End

Recommended hardware (minimum):

• Pentium4 1.6Ghz/1GB RAM
• Mac G4 1.33Ghz/1GB RAM

Recommended software:

• OS: Windows XP SP2/Windows Vista/Mac OS 10.3/Mac OS 10.4
• Browser: FireFox 2.0 or later/ Internet Explorer 6.0 or later/ Safari 3.0 or later
• Adobe Flash Player: Flash Player 8 or later (to achieve maximum security we recommend an upgrade to latest release available)

Front End Recommended hardware (minimum):

• Pentium4 1.6Ghz/1GB RAM
• Mac G4 1.33Ghz/1GB RAM

Recommended software:

• OS: Windows XP SP2/Windows Vista/Mac OS 10.3/Mac OS 10.4
• Browser: FireFox 2.0 or later/ Internet Explorer 6.0 or later/ Safari 3.0 or later
• Adobe Flash Player: Flash Player 8 or later (to achieve maximum security we recommend an upgrade to latest release available)

In this area you will find all the product documentation for Netop Live Banner, from data sheets and case studies to user manuals and technical documentation.

• Netop Live Guide data sheet
• Netop Live Guide white paper
• Netop Live Guide User's Guide
• Business Management Roundtable: The Importance of Collaboration

Increased online sales
Banner ads have potential to reach thousands of customers. Live Banner increases your online sales via direct dialogue in real time.

Lower the cost of operations
Live Banner gives you a market advantage while lowering your costs. Introduce new products, increase sales effectiveness and grow revenue.

Secure communications
Live Banner can be deployed in a variety of configurations to work with any user environment, including those of highly regulated and complex industries.

Live dialogue
Insert live-streaming video and audio into a banner ad. Customers see, hear and chat with you directly. Begin selling right after you get their attention.

Two-way communication
Most Web advertising is one way. Live Banner gives you immediate two-way communication. Show your products in a pop-up, and answer questions in real time.

Active selling
Live Banner is your opportunity for real time dialogue with potential customers online. Rather than a passive click, actively sell through voice, chat and video.

 

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Connect With Customers Live via a Banner Ad

Netop Live Banner provides you with a competitive edge by placing your employees – live and in real time – in a banner ad displayed on an external campaign site. In much the same way that Instant Messaging provides immediate communication, with Live Banner customers are only a click away from your sales team. Engage in real-time communication and leverage the ability to sell your products and services in new and profitable ways.

With Netop Live Banner you can reach thousands of online customers, but rather than a passive click like most Web ads, your operators can actively and directly sell through voice, chat and video. This results in a distinct market advantage while lowering your costs.

Increase your online sales by taking full advantage of the following unified communication features:

• 2-way text chat
• 2-way audio
• 2-way video
• Pop-up – Push product info to the customer via a pop-up window
• Redirect and control the Web browser and guide customers to a completed sale
• Setup a coordinated online marketing campaign

 

 

Netop Live Banner increases your online sales and reduces the cost of acquiring new customers by putting your sales department directly on the Internet via a flash-based banner ad. While most Web advertising is passive, Netop Live Banner lets you communicate actively and directly with potential customers – live and in real time. Shorten your sales cycle, satisfy customers, and leverage the ability to sell your products and services in new and profitable ways.

Be closer and respond immediately
Get closer to potential customers using Netop Live Banner. Your sales team is only a click away, and immediately available to answer questions, clarify product features, and close the sale. Your representatives act quickly by "pushing" predefined information to interested customers via pop-up windows and URL links, and are free to enter into a one-to-one dialogue right from your Web banner ad.

Live call
Studies show that customers feel that they get quicker and more efficient service via a live call, and with Netop Live Banner they don’t have to hassle with automated phone queues and pre-recorded prompts. Instead, your customers get an instant and personalized two-way dialogue with your customer service reps by simply clicking on your banner ad.

Converting visitors into customers
Make the most of your Web banner advertising campaigns using Netop Live Banner. While countless potential customers browse through the Internet every day ready to buy your product or service, a personal and immediate response is often required to close the deal. With just one mouse-click, customers can connect one-on-one with a live customer service representative, who through video, sound and chat leads each customer towards a completed transaction.

Nykredit is one of Denmark’s largest financial groups. Read how they achieve higher levels of customer interest with Netop Live Secure Communicator. Read more.

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SAS is the largest airline in Scandinavia and known the world over. Read how SAS implemented chat and experienced a 100% increase in service efficiency, quicker response times, and more satisfied customers. Read more.

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Debitel, one of Denmark’s largest Mobile Services Providers, experiences a significant leap in sales with Netop Live. Read more.

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William Mills is the leading financial service public relations agency in the United States. Read about how Netop Web communication tools provide a medium for remote offices and client contact. Read more.

Note

Netop Live Banner is an extension of Live Guide. To use Live Banner you need a current Live Guide subscription.

Security

Netop Live Banner utilizes the industry-standard Adobe Flash Player and is built upon a highly secure platform that safeguards the data and privacy of each user. All data passing through Netop Live Banner is protected with a 128-bit SSL encryption, the most secure encryption available. The additional sandbox security model of Adobe Flash further ensures that user data and local file system information is not accessible.

Back End

Recommended hardware (minimum):

• Pentium4 1.6Ghz/1GB RAM
• Mac G4 1.33Ghz/1GB RAM

Recommended software:

• OS: Windows XP SP2/Windows Vista/Mac OS 10.3/Mac OS 10.4
• Browser: FireFox 2.0 or later/ Internet Explorer 6.0 or later/ Safari 3.0 or later
• Adobe Flash Player: Flash Player 8 or later (to achieve maximum security we recommend an upgrade to latest release available)

Front End Recommended hardware (minimum):

• Pentium4 1.6Ghz/1GB RAM
• Mac G4 1.33Ghz/1GB RAM

Recommended software:

• OS: Windows XP SP2/Windows Vista/Mac OS 10.3/Mac OS 10.4
• Browser: FireFox 2.0 or later/ Internet Explorer 6.0 or later/ Safari 3.0 or later
• Adobe Flash Player: Flash Player 8 or later (to achieve maximum security we recommend an upgrade to latest release available)

In this area you will find all the product documentation for Netop Live Banner, from data sheets and case studies to user manuals and technical documentation.

• Netop Live Banner data sheet
• Netop Live Banner white paper
• Netop Live Banner User's Guide
• Business Management Roundtable: The Importance of Collaboration

Meet with colleagues and partners
Set up Web meetings on-the-fly for any number of participants. Co-browse the Internet and share voice, video, documents, applications or desktops in real time.

Talk, communicate and innovate
Talk and communicate using audio, video, file sharing, and instant messaging via an easy to use interface. High quality VOIP allows multiple users to be heard and seen.

Hold conferences and collaborate
Participate in conferences where participants see and hear each other in multi-party calls. Make presentations, access documents and share desktops in real time.

Share information and ideas
Share desktops, applications and files securely with session participants. All interactions are automatically logged and archived for compliance and audit purposes.

Chat in real time, anywhere
“Chat” with multiple parties using text, audio or video. Realize the power of real time collaboration both inside and outside of your organization.

Security and compliance assured
Netop Live Communicator was developed with an eye toward security and compliance to meet the needs of the most heavily regulated industries. See security for more detail.

 

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Netop Live Communicator: Collaboration Features
Netop Live Communicator provides robust instant messaging capabilities wrapped in an easy to use interface. Is one solution that can be used collaboratively across the Enterprise. A work environment where talk, chat, video, application & document sharing and URL forwarding are integrated, secure and easy-to-use.

Talk
Robust audio and video facilities, instant messaging wrapped in an easy to use interface. Use the contact list to see who is available and begin a real time chat with one click. High quality VOIP allows users to be heard and seen. With a click of a button you have an interactive meeting.

Chat
Have a real time chat with anyone available, including multiple parties. Check your contact list to see who is available and who is not. All interactions are automatically logged and archived for compliance and audit purposes.

Share
Session participants can share desktops, applications and files securely. Use applicationsshare to take over desktop or applications of another user - of course only if acknowledged by user. Click on the URL share button and co-browse the Internet. Useful for sales and marketing presentations, analyst presentations, internal and external meetings, as well as employee and customer training. Click the file button and push files directly and instant to other users. All interactions are automatically logged and archived for compliance and audit purposes.

Conference
Set up Web conference on-the-fly for any number of participants. Once a conference is established, participants can agree to share voice and video. High quality multipoint video and integrated VOIP allows up to 5 users to be seen and heard. With a click of the button, you are holding live interactive meetings. Click on the application share icon, and you agree to share documents, applications or desktops. Click on the URL share button and you can co-browse the Internet. All conferences are logged so you always have a record of who was present and what was written and shared.

 

Netop Live Communicator creates a deeper dialogue and makes the communication in your company more efficient. Even if your organization has offices and colleagues located all over the world it is always possible to communicate and collaborate in real time without geographic boundaries or technical limitations. The result is a more innovative and effective use of the people, information and expertise available across your enterprise and beyond.

Simple, personal and secure

Communicate face to face with colleagues, customers or partners. Share ideas, information and inspiration via online meetings or secure chat. Start collaborating instantly – across the hall or across the world – by sharing your desktop, your documents and your applications in real time. Hold a conference, participate in meetings, or conduct a training session in a secure environment. Companies across the world use Netop Live Communicator to create a virtual organization capable of working across time and space in new and innovative ways

Increase employee productivity

Increasing employee productivity requires new ways of working. With Netop Live Communicator you can optimize communications with customers, colleagues and associates by having more frequent and personal interactions without the effort and expense related to getting to and from a meeting. The business value of your meetings will increase while your employees focus on the issues at hand, not the hassles of travel.

Encourage online collaboration

Netop Live Communicator allows you to collaborate online and in real time without geographic or technical boundaries. Talk live, chat with online text, or share audio, video, desktops and data with complete security. Optimize your decision-making, take advantage of enterprise expertise, and maximize your relationships regardless of location, logistics or time zones.

Reduce travel activities

Let’s face it; traveling is more expensive than ever. Netop Live Communicator eliminates the need to travel with a host of online collaboration and communication tools made available right on your desktop. Hold a virtual meeting with partners and customers around the world, or simply connect with coworkers across town. Either way, by eliminating the burden of travel you make the most of your people and your pocketbook.

Reduction of costs

Even holding a meeting at the home office can be costly when you consider the time and effort spent coordinating calendars, putting off to-do list items, and leaving the office behind. Netop Live Communicator provides an amazing return of investment by reclaiming your time and revitalizing your communications. Reach out in real time and reduce the cost of traditional meetings, conferences and training sessions.

Optimize efficiency

In this information-rich global economy, employees become more efficient by focusing on the task, not the travel. Using Netop Live Communicator, companies can concentrate on solving problems, making sales and bolstering relationships with clients and colleagues by optimizing their communication and making the most of the time and effort of everyone involved.

Maximize online training

Keeping employees trained across multiple branches or offices is always a challenge. To make matters worse, having employees leave the office to travel to a central location for training is expensive and time consuming. Netop Live Communicator makes training employees at different locations easy. Participants can be at their own desktops, or anywhere they have Internet access.

Increase online sales

You have just a few precious seconds to convert Website visitors into online customers. We help you increase online sales by bringing a new dimension to “live” customer service. Netop Live Web-Call allows you to deliver live and direct online customer service on your website and Netop Live Web-Chat allows customers direct contact with your service reps with a single mouse-click.

Apply expertise “on demand”

Creating a high performance organization requires expertise, but also the ability to apply that expertise when it is needed, where it is needed – regardless of geography. Utilizing Netop Live Communicator allows you to bridge the gaps between expertise and information, and makes your organization more competitive, competent and profitable.  

Ensure security

Netop Live Communicator was designed specifically to eliminate the risks associated with online communications. It is the first all-in-one software portfolio to integrate video, audio, file sharing and chat in a "certified secure" environment.  All interactions are encrypted and automatically logged and archived for compliance and audit purposes. All procedures are approved by the Deloitte firm of accountants.

Easy implementation

All the products in the Netop Live Communicator family (if hosted) are “plug and play.” Within minutes you can be on your way to communicating and collaborating in ways that will support virtual teams, foster knowledge exchange, and encourage vital collaboration and innovation across the enterprise and beyond. Our products are designed with leading edge technology to enable swift, secure, and seamless transfer of text (chat), sound, video, data and applications between multiple computers and users.

Nykredit is one of Denmark’s largest financial groups. Read how they achieve higher levels of customer interest with Netop Live Secure Communicator. Read more.

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SAS is the largest airline in Scandinavia and known the world over. Read how SAS implemented chat and experienced a 100% increase in service efficiency, quicker response times, and more satisfied customers. Read more.

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Debitel, one of Denmark’s largest Mobile Services Providers, experiences a significant leap in sales with Netop Live. Read more.

---

William Mills is the leading financial service public relations agency in the United States. Read about how Netop Web communication tools provide a medium for remote offices and client contact. Read more.

Security and compliance
Our products are designed with leading edge technology and built to meet the security and compliance needs of the most heavily regulated industries.

• SSL encrypted, preventing unauthorized data access
  
• "Secure-certified" by one of the world's largest management consulting firms
  
• Resident behind your firewall or in a hosted environment at our secure data center
  
• Automated logging and archiving of all interactions
  
• Username and password access

Netop Live Communicator requirements
Recommended hardware (minimum):

• Chat only: Pentium III 1 GHz PC with minimum 256 MB RAM
  
• Advanced multimedia functionality: Pentium4 1.6 GHz multimedia PC with minimum 512 MB RAM
  
• Headset or speaker and microphone combination
  
• Web camera recommended: Logitech Fusion
  
• Tested alternatives: Creative, Phillips and Intel USB
  
• Recommended microphone/speakers and headset: Any headset that can be connected to a pc (typically mini-jack connection) may be used, we recommend headsets with noise and echo cancellation
  

Recommended software:

• Microsoft Windows XP service pack 2 or Vista1
  
• Internet connection 2
  
• Outlook 2007 (for Outlook integration)
  

Port requirements:

• 443: Call inquiries + call transfer (internal)
  
• 443: PIC connection (internal)
  
• Port 443: SSL Secure Connection Port HTTPS (external / internal)

 

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Netop Live Web-Call requirements
Recommended hardware (minimum):

• Chat only: Pentium III 1 GHz PC with minimum 256 MB RAM
  
• Advanced multimedia functionality: Pentium4 1.6 GHz multimedia PC with minimum 512 MB RAM
  
• Headset or speaker and microphone combination
  
• Web camera
  

Recommended software:

• Microsoft Windows XP service pack 2 or Vista
  
• Microsoft Internet Explorer 6.0 (SP2) or later or Firefox 2.03
  
• Internet connection
  

Port requirements:

• Initialization: Port 443 and 80: SSL Secure Connection Port HTTPS (external)
  
• Communication: Port 443: SSL Secure Connection Port HTTPS (external)

 

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Netop Live Web-Chat requirements
Recommended hardware (minimum):

• Pentium III 1 GHz multimedia PC with minimum 256 MB RAM
  

Recommended software:

• Microsoft Windows XP service pack 2 or Vista
  
• Microsoft Internet Explorer 6.0 or later or Firefox 2.0 or Opera 8.0 or later
  
• Internet connection
  

Port requirements:

• Port 443: SSL Secure Connection Port HTTPS (external)
  

In this area you will find all the product documentation for Netop Live Communicator, from data sheets and case studies to user manuals and technical documentation.

• Netop Live Communicator Data Sheet
• Netop Live Communicator Product White Paper
• Netop Live Communicator Quick Guide
• Netop Live Communicator Case Studies
• Business Management Roundtable: The Importance of Collaboration