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Click here to return to the main Bluebeam site The world’s leading technology for enterprise remote control is now available for supplying help desk services across the Internet without pre-installing software or configuring firewalls.
Let’s face it, sometimes it’s easier just to do things yourself. No long explanations. No misunderstandings. And when it comes to helpdesk support, that means faster problem resolution, better service, and greater customer satisfaction.
NetOp has taken its world-famous remote control technology and created NetOp On Demand to enable temporary helpdesk sessions across the Internet without any firewall configuration. By downloading a small, self-executing program, end users can receive true hands-on help from your helpdesk staff. Using NetOp, your helpdesk representative can see the end user’s screen, move the cursor, click, type – and even transfer files. And when the program is closed again, it automatically deletes itself from the end user’s hard disk.
See Also :
- NetOp Mobile & Embedded (to extend your reach to handhelds, smart phones and other mobile devices)
- NetOp Remote Control (manage, maintain and trouble-shoot your computer estate from anywhere)
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Click here to return to the main Bluebeam site The world’s leading technology for enterprise remote control is now available for supplying help desk services across the Internet without pre-installing software or configuring firewalls.
NetOp Remote Control On Demand is simple to configure, but capable of dealing with complex situations. Here are some highlights of what On Demand has to offer:
- No pre-installed software required
- Operational in seconds – just download a small 650 kb file from a website
- No administrative privileges required to run
- Easy to use – no training needed
- Firewall friendly – initiates session from inside using standard web services
- Licensed per helpdesk representative, not per enduser
- No footprint left at the remote computer
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Click here to return to the main Bluebeam site Helping your staff and customers can be done in seconds with NetOp's simple 5-step support solution.
NetOp On Demand is simple to use at both the support staff and user end of a session. For a user the 5 step process to the right describes their
experience.
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| For Support Staff | | For Users |
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From the support staff perspective, whether you have 1 staff member or 100, using On Demand could not be more simple.
An alarm can sound when a user connects, ticket numbers are
automatically generated in whatever format is most suitable for your company. The software ensures someone needing support connects to
the correct support team member and the easy to understand interface makes giving customers the help they need a piece of cake.
NetOp On Demand is easy to install and fully configurable, so you can give it your look and feel.
Importantly, NetOp On Demand is unusual in this market because you own the software on your servers, this means connections and data are truly secure as you are not passing your information through a third party's servers.
NetOp On Demand is based on NetOp's tried and trusted Remote Control technology. This gives you the piece of mind that you are using a solid product that is properly supported. It also means that if you use NetOp's other remote control products (remote control or mobile) all your work can be done from the same application in the same window. |
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ONE. An end user contacts your helpdesk and downloads a temporary NetOp On Demand file. |
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| TWO. The program unpacks automatically, a service ticket is entered, and it establishes an Internet connection between the end user and your helpdesk representative. |
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THREE. The end user grants permission to your helpdesk representative to access the remote computer. |
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| FOUR. Your helpdesk representative can now see the end user’s screen, and use his own mouse and keyboard to control the remote computer. |
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FINISH! When the problem has been fixed, the end user simply closes NetOp, which immediately erases itself from the hard disk. It’s that simple! |
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How Security Works with NetOp On Demand
User-confirmed access
For security reasons, prior to any session, the enduser must manually grant permission to the helpdesk representative to access the remote computer. The enduser can evaluate the proposed actions of the helpdesk representative and deny access if these actions are inappropriate.
Authentication
To prevent unauthorized access to the helpdesk center through the NetOp Gateway, authentication requires either a shared password, a user name and a password, or Windows credentials. Authentication details can be supplied automatically or manually entered by the enduser.
Emergency disconnect
The enduser can exit the help session at any time simply by pressing a specially assigned hotkey.
Security roles
The helpdesk can provide NetOp On Demand programs with different permissions to meet special requirements. Some endusers may not want helpdesk staff to perform file transfer whereas others may refuse to share control of their keyboard and mouse.
Extensive event logging
The helpdesk representative can log session activity and keep track of more than 100 different NetOp events. These events can be logged to a local file, to the NetOp Security Server, to the Windows Event Log, or to a SNMP enabled management system.
Powerful encryption
Sessions between the enduser and helpdesk representative can be encrypted end-to-end using up to 256-bit AES encryption, 256-bit SHA HMAC’s integrity check, and 2048-bits Diffie-Hellman key exchange.
Session recording
All screen activity from the enduser’s computer can be saved to a file at the helpdesk center for later replay. It can thus be used for training, quality audits, or service documentation.
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Click here to return to the main Bluebeam site Get a free trial and start using NetOp Remote Control today.
Our free trials give you the opportunity to try a full version of the software.
Click on the link below and you'll be taken to a request form.
Fill this in and then we'll email all the links and licence keys that you need.
Click here for your Free Trial
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Click here to return to the main Bluebeam site 
About Bluebeam
"excellent service, great price and fast"
-David Meadows; Pushed Ltd, Plymouth
"Bluebeam always look after us, they're there to help when you need them"
-Kay Wardley; Head Start Recruitment, Harpenden
"low price, great service, many thanks "
-Darius Zand; Zand Consultative Services, Newbury
About NetOp Products
"I have used other similar products in the past, but NetOp has proved to be far more reliable.
The pupils get so much out of it and they really are learning. It helps maintain focus and helps me keep the
class moving at a good pace."
"With the older pupils, we can use the product in different ways and can give them a little more 'flexibility', whilst still maintaining full control. The use of NetOp School is just essential is my classroom." "
-Peter Guthrie; Weavers School, Wellingborough
Why We Sell NetOp
We've worked with a number of vendors in the past, and have a great deal of experience of products in this market place. We sometimes get asked, how come you do so much work with NetOp?
The answer's quite simple actually: we really like them and we really like their products. NetOp work hard to make sure that their solutions stay at the leading edge, but then so do other vendors. What really marks NetOp out is that they care about their customers as passionately as we do. With NetOp you get the best product, excellent support and real people to talk to when you need it.
We reckon you can't ask for more than that!
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Click here to return to the main Bluebeam site Get a Quote for NetOp On Demand
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Fill out the form below and we'll get straight back to you with a quote.
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Click here to return to the main Bluebeam site Get in touch with one of our specialist advisors.
At Bluebeam Security we are always happy to discuss your requirements.
Please feel free to call one of our advisors or if you prefer email us or
use the contact form and we will get back to you as soon as we can.
Click here for a contact form
or email: enquiries@bluebeamsecurity.com
Office Location:
Bluebeam Security LLP
70c High Street
HARPENDEN
Hertfordshire
AL5 2SP
Click here for a Google Map
Telephone:
+44 (0) 1582 763 999
+44 (0) 1582 713 737
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