Remote Control

Netop Remote Control delivers more than any competing product available. What does this mean for your organization? Improved IT productivity and reduced costs.

Download Netop Remote Control now and see for yourself. Stretch the limits of remote control with the newly introduced Intel vPro support; power a computer on/off, change BIOS settings or even install operating systems – all remotely.

You are in control with a host desktop that can display as full screen or a window. Utilize host control via keyboard and mouse, and execute remote commands and programs, as well as log-off, switch-off, reboot and Wake-on-LAN. Multiple concurrent sessions provide simultaneous access of multiple guest users to the same host.

Full access to system control, services, registry, task manager, event logs, approvals and consoles make Netop Remote Control a versatile tool.

Netop Remote Control includes software for management of all current platforms (Windows, DOS, MAC, Linux, OS/2, Solaris) including support of terminal servers,  mobile units and embedded devices (optional).

The system includes a high-performance file manager with drag and drop support for copying, moving, synchronizing and cloning of files.

Our system allows you to remotely control computers before the operating system is loaded or even if no operating system is available. Power it on/off. Enter and change BIOS settings. Install an operating system from an installer based on the guest computer. We make it easy.

Netop Remote Control makes automation easy with simple scripting of scheduled tasks (e.g., data transfers or inventory scanning).

Simple request for technical support by the user at the help desk is provided. Netop Remote Control is firewall-friendly through optional use of HTTP protocol via port 80.

You can easily connect through the Internet with no need to configure firewalls, routers or proxies.

The system comprehensively records all activity on host and guest computers. Optional recording of complete sessions as video files.

Central, network-wide roll-out of the Netop Hosts with help of the Netop Pack ’n Deploy.

Netop supports of all current communication protocols (e.g., TCP/IP, UDP, IPX, NetBios, dial-in connections, infrared and Terminal Server).

Netop encrypts all data traffic with 256-bit AES, 2048-bit dynamic key exchange and supports leading authentication and authorization systems such as Smartcards, RSA Secure ID and Directory Services. Remote login using Smartcard.

Netop Remote Control can be scaled to any network size by means of special functions such as flexible group management, telephone book function and deployment of the Security Server. Integration in Directory Service, inclusion in existing management systems is possible.

Netop Remote Control enables remote collection of all hardware and software information in an XML file for remote diagnosis and fast troubleshooting.

Make your own scripts for automation of scheduled tasks (e.g., data transfers or inventory scanning at predefined times to and from Netop modules).

Make standard MSI packages and perform easy network-wide rollout of Netop modules with Netop Pack'n Deploy.

"With many features for communication and collaboration, Netop Remote Control is the ideal tool for Support and Helpdesk environments". -- PC Magazin, Germany

"Outstanding performance"..."many security features"..."wide platform support"...the most complete remote control/management solution". -- Network Computing

"Netop shows comprehensive security functionality and a convincing cross platform support. The program is in both LAN and WAN very efficient and powerful. In spite of an outstanding set of features the interface is very intuitive." -- PC Professional

"As a tool for Remote Control and Management, Netop represents a product where the developers are well up to date. Even if the application contains numerous functions, the intuitiveness of the user interface keeps the whole well together." -- Tietokone

"Features and security are first class. In addition, the program has the market's broadest platform support." -- MikroDatron

"Pluses such as the security and administration options and the ability to conveniently carry the guest software on a USB drive make Netop Remote Control the best choice among the products in this review." -- WindowsITPro

• Platform: 32Bit and 64Bit
• Windows Vista, Windows server 2008
• Windows Server 2003 Standard, Enterprise, Web Edition, TS (SP0,1),SR2, SP3
• Windows XP Professional, Tablet PC, Home Edition (SP0,1,2)
• Windows 2000 Server, Advanced Server (SP0,1,2,3,4)
• Windows 2000 Terminal Services (SP0,1,2,3,4)
• Windows 2000 Professional (SP0,1,2,3,4)
• Windows NT 4.0 Terminal Server (SP4)
• Windows NT Server 4.0 (SP4,5,6,6a)
• Windows NT Workstation 4.0 (SP4,5,6,6a)
• Windows ME (Netop Remote Control 9.1)
• Windows 98 (Netop Remote Control 9.1)
• Windows 95 (Netop Remote Control 9.1)

Mac

• Mac OS X version 10.0, 10.1, 10.2, 10.3

Linux

• Red Hat Enterprise Linux 3.0 AS, ES or WS with XFree86 server
• Red Hat 9.0, 8.0, 7.x with XFree86 server
• Fedora Core I, II and III with XFree86 server
• Mandrake 10.0 with XFree86 server
• SuSE 9.1, 9.0, 8.2, 8.1, 8.0 with XFree86 server

Solaris

• (Sparc Solaris) Sun Solaris version 8 (2.8, SunOS 5.8), 9 (2.9, SunOS 5.9) with Xsun and CDE 1.4 or later.

OS/2

• IBM OS/2 Warp 3.0, 4.0

Netop Mobile & Embedded

Remote control for Windows CE/Mobile-based systems via Netop Guest. Integrates seamlessly with Netop Remote Control.

Netop On Demand

Remote Control without a pre-installed Netop Host. Integrates seamlessly with Netop Remote Control

Netop WebConnect

Connection server enabling full mobility of Guest and Host without configuring firewalls or routers.

Netop Security Server

Centralized security, rights management, authentication and authorization of all remote control users.

Netop Gateway

The Netop Gateway is a module that offers routing of Netop traffic across protocols and serves as a central point of access across networks and protocols (UDP, http, etc.).  This is particularly useful in providing flexibility for Terminal Services environments.

Netop Name Server

Enables resolution of Netop names even with dynamically allocated IP addresses. Facilitates communication across the Internet.

• Netop Remote Control Data Sheet
• Netop Remote Control User's Guide
• Netop Remote Control Administrator's Guide
• Netop Remote Control Quick Installation Guide
• Netop WebConnect Installation Guide

Stay secure
OnDemand is secure with user-confirmed access and security roles to meet end-users’ security policies. Furthermore, it does not rely on third party servers to route traffic and offers 256-bit AES encryption, securing all sessions from eavesdropping.

Solve user problems in a snap
Netop OnDemand is operational in seconds and you have a real-time copy of the end user’s desktop right on your screen. OnDemand allows you to quickly and easily see the exact issue for faster diagnosis and problem resolution.

Work like you are there
Use keyboard and mouse like you were sitting in front of the end user’s computer - edit registry, install patches, drivers or drag and drop files with the interactive, split-screen file manager.

Chat with the end user
No phone, no problem. With built-in instant messaging it is easy to stay in contact with the end user

Designed for the professional help desk market, Netop Remote Control OnDemand is a fast, secure and reliable solution that provides instant remote support over the Internet.

Netop OnDemand provides unparalleled flexibility for your organizational support needs by offering two different ways of initiating a help desk session:  the help service or the service ticket mode. Both modes can be in use at the same time.

When support is needed end users simply activate a Web link, run a small executable, and fill out an incident description. The request is automatically queued at the help desk where it waits for the next available help desk agent.

In service-ticket mode end-users usually contact the help desk by phone. The service agent then directs the end user to a specific Web site or e-mails a link from where the small program is downloaded. A unique, one-time service ticket is created by the help desk representative. This ensures that Netop OnDemand connects to the same agent to the same user. 

OnDemand creates simple host files with various authorization levels. The graphical user interface can be adapted to meet your corporate design.

You can display a host desktop as full screen or as a window, and host control is performed using a keyboard and mouse allowing remote controlled activation of commands and applications.

A very small host file (~650 kb) supports OnDemand and it can be run with a click of the mouse. The system does not require installation or administration rights and facilitates automatic and complete deletion of the host file when the session has ended.

OnDemand enables manual access confirmation by user with clear-text overview for rights associated with the help desk and provides a hot key for breaking the connection.

OnDemand does not require complicated reconfiguring of the firewall through use of HTTP protocol over port 80. Our flexible configuration allows you to run Netop OnDemand through other ports.

We provide a direct and encrypted connection between host, gateway and guest computers without any need to interpose an external server. No 3rd party servers are used, ensuring the highest level of security. A host can disconnect at any time, placing the customer in control of the session.

OnDemand has a high-performance file manager with drag and drop support for transferring updates, patches and drivers, or for picking-up files from remote computers for diagnosis through the help desk.

We provide two great products in one intuitive interface. If you already use Netop Remote Control for network-wide support and maintenance, Netop OnDemand will integrate seamlessly and expand the functionality of your Netop Remote Control Guest.

OnDemand is one of the world’s fastest solutions. Your work flows smoothly, even with narrow-band connections, through utilization of self-developed compression methods and algorithms.

Our integrated chat function ensures that the user and help desk can stay in contact with each other during maintenance work, if necessary.

In-depth logging of all activities on the guest computer and optional recording of complete sessions as video file ensure security and auditability.

Choose between connecting to the entire help desk or to individual supporters.

Netop Remote Control OnDemand provides an environment where help desk agents can instantly access end user computers to solve incidents right now, right there. That means faster incident resolution, better service, and more productive end users.

With OnDemand, customers get their support problems solved quickly and without the frustration of trying to explain the problem or issue.

No third-party servers are used to route the traffic. As a result, the traffic pattern is more straightforward allowing faster connections and faster call resolution.

Organizations using OnDemand experience reduced support costs through increased productivity. Ease of implementation results in a rapid return on investment.

The Netop Gateway, which is part of the solution, can handle up to 200 concurrent sessions per Gateway. When extended with load balancing and multiple gateways, the system can support several thousand sessions.

• Windows Vista:
• Windows Vista Home Basic, Home Premium, Business and Ultimate
• Windows x64:
• Windows Server 2003 Standard, Enterprise and Datacenter x64 Edition.
• Windows XP Professional x64 Edition
• Windows Server 2003 Standard, Enterprise, Web Edition, TS (SP0)
• Windows XP Professional, Tablet PC, Home Edition (SP0,1,2)
• Windows 2000 Server, Advanced Server (SP0,1,2,3,4)
• Windows 2000 Professional (SP0,1,2,3,4)
• Windows ME, 98

• OS requirement plus additional 16 MB.

• Network adapter with TCP/IP allowing HTTP at port 80.
• Support for all proxy servers compliant with HTTP version 1.1 or later.

Our flagship product with unmatched security and cross-platform support for the most comprehensive remote management and support tasks.

Netop Mobile & Embedded

Remote control for Windows CE/Mobile-based systems via Netop Guest. Integrates seamlessly with Netop Remote Control.

Netop WebConnect

Connection server enabling full mobility of Guest and Host without configuring firewalls or routers.

Netop Security Server

Centralized security, rights management, authentication and authorization of all remote control users.

Netop Gateway

The Netop Gateway is a module that offers routing of Netop traffic across protocols and serves as a central point of access across networks and protocols (UDP, http, etc.).  This is particularly useful in providing flexibility for Terminal Services environments.

Netop Name Server

Enables resolution of Netop names even with dynamically allocated IP addresses. Facilitates communication across the Internet.

• Netop OnDemand Datasheet
• Netop OnDemand Brochure
• Netop OnDemand Quick Guide
• Netop OnDemand Administrator's Manual

Get the details on hardware and software
Remote collection of hardware and software information, including battery charge condition and WiFi signal strength.

Use your mobile to remote control
You can put Netop Mobile and Embedded on your mobile and use it to remotely control your computer or fix a server problem while you are on the move.

Easy for users to get help
Configurable hot key for quick and easy access to the helpdesk.

Industry-leading security functions
Encryption of the entire data communication with 256-bit AES. Centralized authentication, rights management and logging via the Netop Security Server (optional).

Full integration with Netop Remote Control
Netop Mobile and Embedded integrates seamlessly into our flagship remote control product

Netop Mobile and Embedded was designed to help you get it right the first time, and that means saving time and money. We provide a dedicated solution to keep your people on the move and embedded systems up and running.

To deliver on the promise Netop Mobile and Embedded offers you both the option of managing Windows CE/Mobile-based devices (The host version) and the option of using your mobile device for remote control and management (The guest version).

From a Netop guest you can remote control a device and take over display, mouse, and keyboard, starting and ending programs.

Copying, moving, synchronizing, cloning and delta transfer of files.

Remote collection of hardware and software information, including battery charge condition and WiFi signal strength.

Configurable hot key for quick and easy access to the help desk.

Integrated text chat for exchanging messages.

Logging of remote session on the device or centrally via the Netop Security Server.

Deactivation of the graphic user interface for the prevention of accidental intervention by the user.

Display of host desktop (with zoom function), control mouse and keyboard (including function buttons), transfer of commands, start/end programs as well as log-off, shut down, and restart of Host.

Full access to system control, services, registry, task manager, event protocols, hot-fixes and consoles.

Remote controlled collection of hardware and software information.

File manager with drag and drop function and delta transfer for copying, moving, synchronizing and cloning of files.

Integrated text chat for exchanging messages.

Automatic connection and recovery, password protection for quitting full screen mode and disconnection.

Enabling fast and easy connections for frequently used Hosts.

Installation via Active Sync or download from a Web server. Offline configuration by means of Netop Mobile Manager provided.

Encryption of the entire data communication with 256-bit AES. Centralized authentication and logging via the Netop Security Server (optional).

Netop Remote Control Mobile and Embedded lets IT administrators and help desk representatives instantly access mobile devices or embedded systems to solve incidents right now, right there. That means faster problem resolution, less downtime, and more productive end users.

Because no third-party servers are used to route the traffic, the traffic pattern is more straightforward and connectivity problems are more easily resolved. 

When issues are instantly resolved employees can get right back to work.

Reduced support costs through increased productivity and the ease of implementation. The result: a rapid return on investment.

Users get their support problems solved quickly and with minimum frustration.

• Windows Mobile 6 Classic, Standard and Professional
• ARM Windows Mobile 5
• Pocket PC
• Pocket PC Phone Edition and Smartphone
• ARM Windows Pocket PC 2003, 2003SE, ARM
• Windows CE Embedded 5.0 ARM, x86
• Windows CE Embedded 4.2 ARM

• Host 4 MB (8 MB recommended)
• Guest 8 MB (16 MB recommended)

• Host <3 MB
• Guest < 4MB

• TCP/IP as supported by the operating system

Netop Remote Control

Our flagship product with unmatched security and cross-platform support for the most comprehensive remote management and support tasks.

Netop On Demand

Remote Control without a pre-installed Netop Host. Integrates seamlessly with Netop Remote Control

Netop WebConnect

Connection server enabling full mobility of Guest and Host without configuring firewalls or routers.

Netop Security Server

Centralized security, rights management, authentication and authorization of all remote control users.

Netop Gateway

The Netop Gateway is a module that offers routing of Netop traffic across protocols and serves as a central point of access across networks and protocols (UDP, http, etc.).  This is particularly useful in providing flexibility for Terminal Services environments.

Netop Name Server

Enables resolution of Netop names even with dynamically allocated IP addresses. Facilitates communication across the Internet.

• Netop Mobile and Embedded Data Sheet
• Netop Mobile and Embedded User's Manual
• Whitepaper: Netop Mobile PDA GPRS Usage
• Whitepaper: Use Your Mobile Device to Access and Control Netop Hosts